Why Communication is important for Good Telehealth Patient Experience
Telehealth is becoming an increasingly significant part of healthcare in the United States. Most state Medicaid programs include at least some healthcare coverage. Many private insurers are adding additional coverage for telehealth services.
Furthermore, telemedicine solutions are even more popular thanks to the current COVID-19 pandemic, mainly because some regulations have been loosened to accommodate safer patient screening.
The Significance of Communication in Telehealth
Communication as part of the telehealth patient experience cannot be overestimated. Firstly, the advantages of being able to communicate with patients in different settings are numerous:
- Reducing patient stress and improves engagement
- Lowering the patient’s risk of infection
- Eliminating the need for patients to travel for specialized care
- Providing quicker and more efficient patient care
- Decreasing non-urgent patient phone calls
- Boosting patient reassurance
- Helping to monitor continuous access to care
- Allowing doctors to handle larger volumes of patients
Telehealth Communication Best Practices
Smart health practitioners will adhere to best practices for virtual patient appointments, whether they are conducted by phone or video, though the latter is more common. Best practices include:
- Maintain privacy: Whatever space you are using for a telehealth consultation, you should maintain the same privacy level as you would in person. This includes ensuring that the patient has signed any necessary consent forms, that the room you use is private, and that your internet connection is secure.
- Dress professionally: Dress as you would for a regular in-person appointment. This will make your patients feel comfortable and at ease.
Also Read — Effectiveness of Video Communication for Telehealth
Communication is vital in telemedicine, and not just during the virtual visit but also after. It’s imperative to plan effective communications to serve your patients now and in the future. When implemented well, best practices can increase patient engagement and retention and maximize your revenue. To know more about medical software, Start the conversation by giving us a call
Originally published at https://www.emrexperts.com on March 2, 2021.
